HOSPITALITY MANAGEMENT AND ORGANIZATION
DOI:
https://doi.org/10.5281/zenodo.18427379Keywords:
Hospitality management, organization, service quality, customer satisfaction, tourism industry, hotel managementAbstract
This article examines the concept of hospitality management and organization and its importance in the modern service industry. It highlights the key functions of hospitality management, including planning, organizing, staffing, leadership, and quality control. The paper also discusses the role of professional skills, customer satisfaction, and service culture in ensuring successful hotel and hospitality operations. The findings show that effective management and organization are essential for the sustainable development of the hospitality sector.
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