THE USE OF NEW TECHNOLOGIES TO INCREASE THE LEVEL OF SATISFACTION OF UZ TELECOM CUSTOMERS

Authors

  • Sanjar Ibadullayev Independent researcher of Tashkent University of Information Technologies named after Muhammad al-Khorazmi
  • Shavkat Toʻrayev Professor of Tashkent University of Information Technologies named after Muhammad al-Khorazmi (DSC).

DOI:

https://doi.org/10.5281/zenodo.11563042

Keywords:

customer satisfaction,Uz telecom, telecommunication ,services, artificial intelligence (ai),chatbots,big data analytic, internet of things (iot),mobile applications

Abstract

This article explores the impact of new technologies on enhancing customer satisfaction within Uz Telecom. With the advent of advanced technologies, telecommunication companies are constantly evolving to meet and exceed customer expectations. This study delves into the various technological innovations adopted by Uz Telecom and their effect on improving service quality, efficiency, and customer satisfaction.

References

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Gee, J.P. (2003). “What Video Games Have to Teach Us About Learning and Literacy.” New York: Palgrave Macmillan.

Hirsh-Pasek, K., Golinkoff, R.M., Berk, L.E., & Singer, D. (2009). “A Mandate for Playful Learning in Preschool: Presenting the Evidence.” Oxford University Press.

Uz Telecom Annual Report 2022

Customer Satisfaction Surveys 2022, Uz Telecom

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Published

2024-06-10

How to Cite

Ibadullayev, S., & Toʻrayev, S. (2024). THE USE OF NEW TECHNOLOGIES TO INCREASE THE LEVEL OF SATISFACTION OF UZ TELECOM CUSTOMERS. Международная конференция академических наук, 3(6), 22-28. https://doi.org/10.5281/zenodo.11563042